Ciroa

Got questions about Ciroa Skincare? Visit our FAQ page to learn more about our products, ingredients, shipping, returns, and skincare tips. We’re here to help you achieve your best skin.

CIROA Beauty | Frequently Asked Questions

How can I track my order?

How long will my order take to arrive?

Do you have free shipping?

Will you ship to me internationally?

When will you ship my order?

Where does Ciroa ship orders from?

What will my order arrive in?

Do you ship to PO boxes?

Where do I get Ciroa in the US?

Do you offer click and collect?

Shipping & Packaging

Can I change or cancel my order once I've placed it?

How do I edit my shipping address?

I'm having issues with my promo code, what do I do?

I received a faulty item. What do I do?

My order was marked delivered but it’s not here.

Order Issues

What's Ciroa's returns and refund policy?

Returns

What payment methods does ciroabeauty.com accept?

Is it safe to use my credit card on ciroabeauty.com?

Payments & Gift Cards

What Ciroa products do I use if I have sensitive skin?

What Ciroa products do I use if I have oily skin?

What Ciroa products do I use if I have dry skin?

What Ciroa products do I use if I have mature skin?

What Go-To products do I use if I have teenage skin?

If I have body acne, is it okay to use Ciroa?

Skincare Concerns

Are CIROA products cruelty free and vegan?

Is Ciroa tested on animals?

Are Ciroa products dermatologist-tested?

What is the shelf-life of Ciroa products?

How can I find the ingredients for each of the Ciroa products?

Products & Stock

I'm having trouble logging in

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Product Subscriptions

How do I use my benefits/rewards points?

Loyalty Program

How do I reset my password?

Technical

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Shipping & Packaging

Order Issues

Returns

Payments & Gift Cards

Skincare Concerns

Products & Stock

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Loyalty Program

Technical